Careers

 

Careers 

Employment Opportunities

At FCFCU, a $400+million financial institution serving a membership base of more than 50,000 people, we are growing strong. We know that quality member service can only be provided by quality employees. As such, we are always seeking career-minded and team-oriented individuals to join the FCFCU team.

In addition to competitive salaries, FCFCU generously offers a wide range of benefits in addition to those mandated by law. Full-Time employees receive pay during the observed holidays. FCFCU observes 10 holidays each year. The following benefit programs, provided by FCFCU, are available to eligible employees:

  • Medical, Dental and Vision Insurance
  • Long-Term Disability
  • Group Life Accidental Death & Dismemberment
  • 401K Retirement Plan
  • Defined Benefit Pension Plan
  • Vacation Leave
  • Sick Leave
  • Bereavement Leave
  • Cafeteria - Section 125 Plan
  • Credit Union Membership
  • Employee Assistance Program

Disclaimer: The information provided herein regarding benefit eligibility is subject to change at the sole discretion of Fresno County Federal Credit Union with or without prior notice.


Current Opportunities:

 

Teller III
Full Time
Non-Exempt
Full Range of Benefits

DESCRIPTION:
Assist Operations Supervisor in all phases of branch operations. Support the Operations Supervisor in the overall operations, efficiency, and productivity of the branch. Adhere to Credit Union policies and procedures, compliance requirements, and member-service standards.

DUTIES AND RESPONSIBILITIES:

  • Perform all Teller functions as needed, including: Assist members with deposits, withdrawals, payments, sale of negotiable instruments; Verify authenticity of all negotiable items; Place uncollected funds holds on checks per policy; Balance currency, coin, and checks in cash drawer at end of shift; Review out-of-balance conditions at daily closing and reconcile teller cash drawer as required.
  • Assist with training of new employees in all teller functions.
  • Able to independently handle difficult operational situations and questions from other employees.
  • Assist with coordinating the daily activities of the teller staff.
  • Provide leadership and guidance to lower level tellers through regular coaching, assignment of duties, and inspection.
  • Maintain sufficient knowledge of products and services, operations policies, procedures, and compliance, to make sound decisions involving daily operations.
  • Assist with the organization and presentation of staff meetings.
  • Keeps Operations Supervisor informed of situations relating to risk management and loss prevention.
  • Assist with training and promotion of “needs-based” selling with support staff.
  • Responsible for teller maintenance of cash limits.
  • Assist with monthly operations audit including reconciliation of GLs as required.
  • Order vault cash from Federal Reserve or other appropriate sources.
  • Maintain and balance Vault custodian functions.
  • Assist with the implementation and compliance of all operations policies and procedures.
  • Assist with maintaining control of overall branch security, related training, and daily duties such as opening/closing, alarms, key control, and security equipment.
  • Research and resolve member issues and complaints.
  • Explains, promotes, or sells products or services meeting members’ needs and refers to appropriate department for additional information or services as needed.
  • Maintains sufficient product/service knowledge to consistently practice “need-based” selling to members.
  • Promotes new programs and distributes literature to interested members.
  • Provides prompt, quality member service.
  • Supports branch management in Credit Union promotions and attaining branch goals.
  • Act in the capacity of a New Accounts Representative when back up is needed. Duties include:
  • Uncover and identify financial needs of members and prospects.
  • Make product and service recommendations to members based on profile and needs analysis.
  • Meet new account goals as assigned by branch management.
  • Open all types of deposit accounts offered by the credit union.
  • Provide general information regarding consumer loan products
  • Manage member portfolios, service relationships, and identify cross-service opportunities with existing members.
  • Maintain ongoing relationship with members including follow-up calls and correspondence.
  • Develop and maintain relationships with business partners such as Mortgage Loan Officers, and Members Financial Services Representatives. Refer members to them when appropriate for additional services.
  • Maintain sufficient product/service knowledge to consistently practice “needs-based” selling to members.
  • Promote new programs and distribute literature to interested members.
  • Follow credit union policies and procedures regarding use of Qualifile and ChexSystems to minimize risk of financial loss to the credit union while establishing new accounts.
  • Provide prompt, quality, member service.
  • Perform wide range of services including, but not limited to, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, fraud claims, check ordering, temporary check issuance, ATM maintenance/issuance), and problem resolution.
  • Assume responsibility of Operations Supervisor in his/her absence.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned. Supervisory Responsibilities: This position has no supervisory responsibilities.

QUALIFICATIONS AND REQUIREMENTS:

  • High school diploma or general education degree (GED).
  • Minimum one year Credit Union or similar financial institution experience and/or training; or equivalent combination of education, experience or training.
  • Cash handling experience preferred.
  • Supervisory or leadership experience preferred.

Policy and Procedure Specialist
Full-time
Non-Exempt
Full Range of Benefits

DESCRIPTION:
Responsible for the design, maintenance, and development of Credit Union operational policies and procedures.

DUTIES AND RESPONSIBILITIES:

  • Responsible for the overall design, maintenance, and development of the Credit Union’s operational policies and procedures, including reference guides and how-to manuals.
  • Participates in project teams to ensure all new and existing policies and procedures are developed/amended and implemented timely.
  • Works in partnership with management to determine, create, and finalize policy and procedure needs and requirements.
  • Works in partnership with subject matter experts to understand products and/or procedures.
  • Edits, standardizes, or revise material prepared by other Credit Union employees as it related to operational policies and procedures.
  • Participates in new product implementation, technology installation, system upgrades/testing and quality assurance functions as it relates to operational policies and procedures.
  • Maintains awareness of changes and developments in laws and regulations that pertain to organizational policies and procedures and analyzes the changes and developments as to the affect on the Credit Union and makes changes to policy and procedure as necessary.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.
     

Supervisory Responsibilities: This job has no supervisory responsibilities.

QUALIFICATIONS AND REQUIREMENTS:

  • AA degree or two years’ related experience and/or training.
  • Or equivalent combination of education, experience, and training.
  • Financial institution experience preferred.

Training Manager
Full Time
Exempt
Full Range of Benefits

DESCRIPTION:
Responsible for the design, implementation, and delivery of the Credit Union’s staff training and development programs including tailoring the training program towards maintaining and increasing the quality of service to the members. Also responsible for the development and maintenance of operational policies and procedures.

DUTIES AND RESPONSIBILITIES:

  • Plans, organizes, directs and controls the activities and staff involved in the development, implementation and delivery of personnel training and development programs.
  • Conducts research to assess training needs/requirements.
  • Conducts research to assess policy and procedure needs/requirements.
  • Responsible for developing and maintaining operations policies and procedures, and organization-wide training programs.
  • Develops criteria to measure policy, procedure, and training effectiveness.
  • Formulates training policies and schedules based on knowledge of identified training needs, annual goals, or changes in products, procedures, or service.
  • Researches and selects outside resources to assist with training in specialized areas.
  • Regularly reports to management the results of training efforts in such areas as increased productivity, employee retention, and employee morale.
  • Keeps abreast of latest developments in the training field and applies them to the Credit Union’s training efforts where appropriate.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.

Supervisory Responsibilities:
Directly supervises 2-5 employees in the Training Department. Manages and carries out supervisory responsibilities in accordance with the Credit Union’s policies, procedures and applicable laws and regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning, directing and evaluating work; conducting performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems. Shares responsibility for excellence in member service through staffing, training, coaching, and leading by example.

QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor’s degree (B.A.) in Education, Human Resources, Communications or a related field from four-year college or university.
  • Or two to four years’ related experience and/or training; or equivalent combination of education, experience and training.
  • Must have at least two years management/supervision or related experience. Experience in financial institution preferred.
  • Knowledge of financial services preferred.

Training Specialist - Operations
Full-time
Non- Exempt
Full Range of Benefits

DESCRIPTION:
Responsible for conducting overall training and educational programs for Operations staff, as well as organization wide.

DUTIES AND RESPONSIBILITIES:

  • Conduct training and educational programs for staff.
  • Responsible for systems training as well as policies and procedures.
  • Evaluate effectiveness of training and educational programs and make recommendations to enhance programs.
  • Develop new training or educational programs as needed or requested.
  • Assists with special projects as requested.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities.

     

QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor’s degree in Human Resources, Education, Communications, or related field.
  • Or one to two years’ related experience and/or training; or equivalent combination of education, experience, and training.
  • Financial institution experience preferred.

Training Specialist - Platform
Full-time
Non- Exempt
Full Range of Benefits

DESCRIPTION:
Responsible for conducting overall training and educational programs for Platform staff, as well as organization wide.

DUTIES AND RESPONSIBILITIES:

  • Conduct training and educational programs for staff.
  • Responsible for systems training as well as policies and procedures.
  • Evaluate effectiveness of training and educational programs and make recommendations to enhance programs.
  • Develop new training or educational programs as needed or requested.
  • Assists with special projects as requested.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities.

     

QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor’s degree in Human Resources, Education, Communications, or related field.
  • Or one to two years’ related experience and/or training; or equivalent combination of education, experience, and training.
  • Financial institution experience preferred.

Financial Service Officer I
Full-Time 30 hours
Non-Exempt
Full Range of Benefits

DESCRIPTION:
Under limited supervision provides counsel to new and existing members in regards to all credit union products, services, and investment opportunities and assists in the establishment of such.

DUTIES AND RESPONSIBILITIES: 

  • Uncover and identify financial needs of members and prospects.
  • Make product and service recommendations to members based on profile and needs analysis with special emphasis on providing members with personal financial counseling and lending services.
  • Meet new account and loan goals as assigned by branch management.
  • Open all types of deposit accounts offered by the credit union and originate consumer loan products. Position may include limited lending authority.
  • Promote and open loan cross-service products and services including, but not limited to, Debt Protections, Mechanical Breakdown Insurance, GAP, Autoland and investment referrals based on members’ needs.
  • Interview loan applicants, originate and review loan applications and supporting documentation.
  • Ability to communicate credit decisions to applicants and, if necessary, obtain additional loan information and documentation; prepare loans for approval and funding; sign loan documents and book loan to existing account.
  • Manage member portfolios, service relationships, and identify cross-service opportunities with existing members.
  • Maintain ongoing relationship with members including follow-up calls and correspondence.
  • Develop and maintain relationships with business partners such as Mortgage Loan Officers, and Investment Services Representatives and Centralized Lending. Refer members to them when appropriate for additional services.
  • Maintain sufficient product/service knowledge to consistently practice “needs-based” selling to members.
  • Promote new programs and distribute literature to interested members.
  • Follow credit union policies and procedures regarding use of Qualifile and ChexSystems to minimize risk of financial loss to the credit union while establishing new accounts.
  • Provide prompt, quality member service.
  • Perform wide range of services including, but not limited to, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, fraud claims, check ordering, temporary check issuance, ATM maintenance/issuance), and problem resolution.
  • May handle cash transactions; must balance cash drawer daily.
  • Provides support to branch management and tellers as needed.
  • Supports branch management in credit union promotions and attaining branch goals.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.

    Supervisory Responsibilities:  This job has no supervisory responsibilities.

QUALIFICATIONS AND REQUIREMENTS:

  • High school diploma or general education degree (GED).
  • Minimum one-year experience and/or training in customer service/sales; or equivalent combination of education, experience or training.
  • Financial institution experience preferred.

 Teller I
(Part-Time)
No Benefits

 

DESCRIPTION:
Under limited supervision provides a wide variety of assigned teller tasks associated with the processing of member transactions such as deposits, withdrawals, loan payments, posting of transactions, money orders, cashiers' checks, Credit Union checks, and travelers checks either in-branch or mail.

DUTIES AND RESPONSIBILITIES:

  • Receives checks and cash for deposit, verifies amount, and examines checks for proper endorsements.
  • Verifies authenticity of all negotiable items. 
  • Accepts cash and checks for credit to appropriate member loan. 
  • Cashes checks and pays out cash after verification of signatures and member balances. 
  • Enters members' transactions into computer to record transactions and issues computer generated receipts. 
  • Maintains all forms for transactions when necessary. 
  • Receives, processes, sorts, and distributes all incoming and outgoing courier and U. S. mail, if required. 
  • Maintains all mail-related logs and records. 
  • Places hold on accounts for uncollected funds as required. 
  • Obtains and verifies cash from Teller Cash Dispatch (TCD) unit, vault teller, or vault as needed. 
  • Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen; stores cash drawer. 
  • Explains, promotes, or sells products or services such as travelers’ checks, money orders, Credit Union checks, and other credit union products or services meeting members’ needs.  
  • Accepts updated member information as needed or as requested by members. 
  • Handles member research by determining the member’s need, completing research forms and forwarding to the proper department. 
  • Assist member with safe deposit boxes, if required. 
  • Assists with support functions including answering phones, filing, mailroom duties, and other miscellaneous projects. 
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered. 
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety. 
  • Perform all other related duties as assigned.   

    QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or general education degree (GED)
  • Three months' cash handling experience and/or training in a customer service environment; or equivalent combination of education, experience or training.
  • Financial institution experience preferred.  

  

How to Apply:
Please send resume and cover letter to:
Fresno County Federal Credit Union
Human Resources
P. O. Box 8027
Fresno, CA 93747

Or email us

Applications may be obtained at any of our locations

 


 

 

 





 

 

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