Careers

 

Careers 

Employment Opportunities

At FCFCU, a $400+million financial institution serving a membership base of more than 50,000 people, we are growing strong. We know that quality member service can only be provided by quality employees. As such, we are always seeking career-minded and team-oriented individuals to join the FCFCU team.

In addition to competitive salaries, FCFCU generously offers a wide range of benefits in addition to those mandated by law. Full-Time employees receive pay during the observed holidays. FCFCU observes 10 holidays each year. The following benefit programs, provided by FCFCU, are available to eligible employees:

  • Medical, Dental and Vision Insurance
  • Long-Term Disability
  • Group Life Accidental Death & Dismemberment
  • 401K Retirement Plan
  • Defined Benefit Pension Plan
  • Vacation Leave
  • Sick Leave
  • Bereavement Leave
  • Cafeteria - Section 125 Plan
  • Credit Union Membership
  • Employee Assistance Program

Disclaimer: The information provided herein regarding benefit eligibility is subject to change at the sole discretion of Fresno County Federal Credit Union with or without prior notice.


Current Opportunities:


 

Teller I
(Part-Time)
Non-Exempt
Salary Range: $10.82 - $18.03 / hr
No Benefits

DESCRIPTION:
Under limited supervision provides a wide variety of assigned teller tasks associated with the processing of member transactions such as deposits, withdrawals, loan payments, posting of transactions, money orders, cashiers' checks, Credit Union checks, and travelers checks either in-branch or mail.

DUTIES AND RESPONSIBILITIES:

  • Receives checks and cash for deposit, verifies amount, and examines checks for proper endorsements.
  • Verifies authenticity of all negotiable items. 
  • Accepts cash and checks for credit to appropriate member loan. 
  • Cashes checks and pays out cash after verification of signatures and member balances. 
  • Enters members' transactions into computer to record transactions and issues computer generated receipts. 
  • Maintains all forms for transactions when necessary. 
  • Receives, processes, sorts, and distributes all incoming and outgoing courier and U. S. mail, if required. 
  • Maintains all mail-related logs and records. 
  • Places hold on accounts for uncollected funds as required. 
  • Obtains and verifies cash from Teller Cash Dispatch (TCD) unit, vault teller, or vault as needed. 
  • Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen; stores cash drawer. 
  • Explains, promotes, or sells products or services such as travelers’ checks, money orders, Credit Union checks, and other credit union products or services meeting members’ needs.  
  • Accepts updated member information as needed or as requested by members. 
  • Handles member research by determining the member’s need, completing research forms and forwarding to the proper department. 
  • Assist member with safe deposit boxes, if required. 
  • Assists with support functions including answering phones, filing, mailroom duties, and other miscellaneous projects. 
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered. 
     Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety. 
  • Perform all other related duties as assigned.   
      QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or general education degree (GED)
  • Three months' cash handling experience and/or training in a customer service environment; or equivalent combination of education, experience or training.
  • Financial institution experience preferred.
      

Member Service Representative I
Part- Time
Non-Exempt
Salary Range: $12.26 - $20.43
No Benefits

Hours of Operation Are:
Monday – Friday, 7:30 am to 6:00 pm, Saturday, 9:00 am to 5:00 pm, and Sunday, 11:00 am to 5:00 pm. Must be available to work Saturday and/or Sunday. Shift Differential wages to be paid for Saturday and Sundays. Schedule may vary.

DESCRIPTION:
Entry-level MSR position. Under limited supervision provide service to members requesting assistance via phone, fax, postal mail, and electronic communication.

DUTIES AND RESPONSIBILITIES:

  • Prepare and process transaction requests including withdrawals, transfers, stop payments, loan payments and closing/opening accounts.
  • Respond to all member inquiries and requests such by resolving the member’s needs personally or by referring the member to the appropriate department or individual.
  • Assist members with general credit union information related to rates, deposit and loan products, and all services provided.
  • Update member profile information as requested.
  • Engage in “chat” conversations with members or non-members via Internet.
  • Cross-sell all credit union products and services.
  • Process incoming and interoffice mail.
  • Complete all training as required by FCFCU.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other duties as delegated by management.
QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or general education degree (GED).
  • Minimum six months customer service experience and/or training; or equivalent combination of education, experience or training
  • Financial institution experience preferred.

Member Solutions Manager
Exempt
Salary Range: $57,000 - $95,000 annually
Full Range of Benefits

DESCRIPTION:
This position has the overall responsibility for the management, oversight and control of Special Assets, delinquent loans, delinquent Visa accounts, and negative share accounts to ensure losses are effectively minimized.

DUTIES AND RESPONSIBILITIES:

  • Plans, organizes, directs, and oversees the activities and staff in the Member Solutions Department.
  • Responsible for delinquency management, negative balances, fraud, and collection follow-up programs for effective account control.
  • Administers the repossession of collateral securing delinquent loans and provides for disposition of repossessed property as provided by law.
  • Oversees foreclosure proceedings on delinquent loans secured by first or second trust deeds.
  • Oversees small claims proceedings on delinquent loans as appropriate.
  • Prepare and present requests for charge-off of these loans determined to be un-collectable to Executive Vice President.
  • Assigns charge-off accounts to attorney or collection agency for appropriate action.
  • Oversees charged-off accounts, reviewing for further recovery.
  • Maintains ledger of recovered funds collected on charged-off accounts, insuring proper crediting to each account.
  • Reviews monthly delinquency, recoveries, and potential loss reports for accuracy.
  • Ensures delinquency policy and procedures are adhered to as outlined in the credit union policy and procedure manual.
  • Represents the credit union, when possible, regarding legal matters pertaining to member accounts, subpoenas, and court suits.
  • Ensure Executive Vice President is immediately informed in writing of all delinquent loans made outside of credit union policy, loans where it appears poor credit decisions were made and any analysis information where trends in charge off accounts might dictate changes or improvement in lending guidelines.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.

Supervisory Responsibilities:
Directly supervises 8-12 employees in the Member Solutions Department. Manages and carries out supervisory responsibilities in accordance with the Credit Union’s policies, procedures and applicable laws and regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning, directing and evaluating work; conducting performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems. Shares responsibility for excellence in member service through staffing, training, coaching, and leading by example.

QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor’s degree (B.A.) from four-year college or university; or four to five years’ related experience and/or training; or equivalent combination of education, experience and training.
  • Must have at least three years management experience.
  • Experience in financial institution preferred.
  • Knowledge of financial services preferred.
  • Detailed knowledge of collection activities, skip tracing, repossession procedures, truth-in-lending requirements, bankruptcy, proceedings and small claims activities as would normally be obtained by four or more years of similar activities.

 

Member Services Representative III (Full-Time)
Non-Exempt
$15.50 - $25.84
Full Range of Benefits

Hours of Operation Are: Monday – Friday, 7:15 am to 6:00 pm, Saturday, 8:45 am to 5:15 pm, and Sunday, 8:45 am to 5:15 pm. Must be available to work Saturday and/or Sunday. Shift Differential wages to be paid for Saturday and Sundays. Schedule may vary.

Description:
Under limited supervision provide backup to the Member Service Supervisor, perform as department lead, and provide service to members requesting assistance via phone, fax, postal mail, and electronic communication.

DUTIES AND RESPONSIBILITIES:
Include the following:

  • First-line response and resolution for any member requesting supervisor assistance.
  • Provide support to MSR I and MSR II regarding credit union policies, procedures, and product knowledge.
  • Ensure high quality of member service by monitoring calls and queue.
  • Assist with training of new MSR's and other departmental training as required by FCFCU.
  • Process member password reset requests.
  • Prepare and process transaction requests including withdrawals, transfers, stop payments, loan payments and closing/opening accounts.
  • Respond to all member inquiries and requests such by resolving the member’s needs personally or by referring the member to the appropriate department or individual.
  • Assist members with general credit union information related to rates, deposit and loan products, and all services provided.
  • Update member profile information as requested.
  • Engage in “chat” conversations with members or non-members via Internet.
  • Cross-sell all credit union products and services.
  • Assist with back-office tasks including:
    • Research requests
    • Deceased account research
    • Check orders
    • Wire transfers
    • Address changes (originate/review)
    • Data Vault
    • Check-By-Phone
    • Stop payments
    • Verify audio response system
    • Process incoming postal and interoffice mail
    • Additional related tasks
  • Complete all training as required by FCFCU.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

  • High school diploma or general education degree (GED).
  • Minimum one year related customer service experience and/or training; or equivalent combination of education, experience or training.
  • Financial institution and/or Call Center experience preferred.

Vice President Branch Operations
Exempt Status
Salary commensurate with experience
Full Range of Benefits

DESCRIPTION:
Plans, directs, organizes and controls the Branch operations and telephone service network. Develops, implements, and maintains systems and procedures to ensure accomplishment of objectives related to growth, profitability, risk, quality, member service, and personnel development.

DUTIES AND RESPONSIBILITIES: 

  • Develops and plans operational objectives, services and programs which will implement policies, objectives, and strategic plan of the credit union.
  • Reviews branch operating and lending activities and develops methods and procedures to improve effectiveness and response to members’ needs.
  • Leads in the development, coordination and implementation of branch training programs to ensure the greatest staff efficiency and accuracy.
  • Formulates, reviews, and implements policies and procedures relating to branch operations.
  • Allocates overall goals to the branches as appropriate, monitors branch attainment, coaches and assists managers for effectiveness.
  • Prepares, administers, and monitors the collective budgets of the branches and identifies potential problems and opportunities and plans contingent actions.
  • Plans, develops, recommends and implements new products and services.
  • Provides suggestions, guidance, and support in the co-ordination and installation of new products and services as well as the revision of existing products and services.
  • Develops a written plan each year for the branch network, supporting the Strategic Plan and Marketing Plan of the Credit Union, including specific plans for each branch.
  • Develops and prepares periodic reports to the Executive Vice President and President/CEO regarding department activity.
  • Supports President/CEO and other Senior Management in communicating and carrying out the Strategic Plan of the Credit Union.
  • Keeps Senior Management informed of issues or concerns surrounding Operations.
  • Responsible for promoting the Credit Union Industry through support of its mission and ideals.
  • Implements and monitors procedures to identify suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.
Supervisory Responsibilities :
Oversees supervision of employees in the Branches and Member Services. Manages and carries out supervisory responsibilities in accordance with the Credit Union’s policies, procedures and applicable laws and regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning, directing and evaluating work; conducting performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems. Shares responsibility for excellence in member service through staffing, training, coaching, and leading by example.


QUALIFICATIONS AND REQUIREMENTS:

Bachelor’s degree (B.A.) from four-year college or university; or five to seven years’ related experience and/or training; or equivalent combination of education, experience and training. Must have at least five years management experience.


 

Branch Operations Supervisor
Non- Exempt
Salary Range: $21.27 - $35.46/hour
Full Range of Benefits

DESCRIPTION:
Assists Branch Manager in all phases of branch functions. Manages and supports the overall operations, efficiency, and productivity of the branch; the adherence to Credit Union policies and procedures; audit and compliance requirements; and member-service standards.

DUTIES AND RESPONSIBILITIES:

  • Manages and coordinates the daily activities of the teller staff.
  • Shares responsibility for achievement of branch goals.
  • Maintains sufficient knowledge of products and services, policies, procedures, and compliance, to make sound decisions involving daily operations.
  • Responsible for coordinating and insuring satisfactory completion of mandatory quarterly and annual compliance courses for all staff.
  • Assists with the organization and presentation of staff meetings.
  • Keeps Branch Manager informed of situations relating to risk management and loss prevention.
  • Responsible for monthly audits of negotiable items and other certifications as required by Credit Union policy.
  • Responsible for satisfactory internal audits, with minimal or no exception items.
  • Assists with training and promotion of “needs-based” selling with staff.
  • Responsible for maintenance of cash limitations.
  • Reviews and resolves out-of-balance conditions in a timely manner and maintains staff-balancing records.
  • Assists with the implementation and compliance of all operations policies and procedures.
  • Responsible for compliance of overall branch security, related training, and daily duties such as opening/closing, alarms, key control, and security equipment.
  • Researches and resolves all member issues and complaints.
  • Assists in the provision of daily maintenance and repairs of the branch facility and equipment; works directly with vendors for repairs and contract services.
  • Assumes responsibility of Branch Manager in the absence of the Branch Manager.
  • May supervise platform staff in the absence of the Financial Service Supervisor and/or the Branch Manager.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.
Supervisory Responsibilities:
  • Directly supervises 2-17 employees in the Branch. Manages and carries out supervisory responsibilities in accordance with the Credit Union’s policies, procedures and applicable laws and regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning, directing and evaluating work; conducting performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems. Shares responsibility for excellence in member service through staffing, training, coaching, and leading by example.
QUALIFICATIONS AND REQUIREMENTS:
  • Associate’s degree (A.A.) or equivalent from two-year college or technical school; or one to two years’ related experience and/or training; or equivalent combination of education, experience and training.
  • Credit Union or similar financial institution experience preferred.
  • Cash handling experience preferred.
  • Manager or Supervisor experience preferred.

 

How to Apply:
Please send resume and cover letter to:
Fresno County Federal Credit Union
Human Resources
P. O. Box 8027
Fresno, CA 93747

Or email us

Applications may be obtained at any of our locations

 

 

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