Careers

 

Careers 

Employment Opportunities

At FCFCU, a $400+million financial institution serving a membership base of more than 50,000 people, we are growing strong. We know that quality member service can only be provided by quality employees. As such, we are always seeking career-minded and team-oriented individuals to join the FCFCU team.

In addition to competitive salaries, FCFCU generously offers a wide range of benefits in addition to those mandated by law. Full-Time employees receive pay during the observed holidays. FCFCU observes 10 holidays each year. The following benefit programs, provided by FCFCU, are available to eligible employees:

  • Medical, Dental and Vision Insurance
  • Long-Term Disability
  • Group Life Accidental Death & Dismemberment
  • 401K Retirement Plan
  • Defined Benefit Pension Plan
  • Vacation Leave
  • Sick Leave
  • Bereavement Leave
  • Cafeteria - Section 125 Plan
  • Credit Union Membership
  • Employee Assistance Program

Disclaimer: The information provided herein regarding benefit eligibility is subject to change at the sole discretion of Fresno County Federal Credit Union with or without prior notice.


Current Opportunities:

 

Teller I - Madera Branch
Part-Time
19 hours per week
Non-Exempt

DESCRIPTION:
Under limited supervision performs a wide variety of assigned teller tasks associated with the processing of member transactions such as deposits, withdrawals, loan payments, posting of transactions, money orders, cashiers’ checks, Credit Union checks, and travelers checks, either in-branch or mail.

DUTIES AND RESPONSIBILITIES:

  • Receives checks and cash for deposit, verifies amount, and examines checks for proper endorsements.
  • Verifies authenticity of all negotiable items.
  • Accepts cash and checks for credit to appropriate member loan.
  • Cashes checks and pays out cash after verification of signatures and member balances.
  • Enters members' transactions into computer to record transactions and issues computer generated receipts.
  • Maintains all forms for transactions when necessary.
  • Receives, processes, sorts, and distributes all incoming and outgoing courier and U. S. mail, if required.
  • Maintains all mail-related logs and records.
  • Places hold on accounts for uncollected funds as required.
  • Obtains and verifies cash from Teller Cash Dispatch (TCD) unit, vault teller, or vault as needed.
  • Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen; stores cash drawer.
  • Explains, promotes, or sells products or services such as travelers’ checks, money orders, Credit Union checks, and other credit union products or services meeting members’ needs.
  • Accepts updated member information as needed or as requested by members.
  • Handles member research by determining the member’s need, completing research forms and forwarding to the proper department.
  • Assist member with safe deposit boxes, if required.
  • Assists with support functions including answering phones, filing, mailroom duties, and other miscellaneous projects.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

  • High school diploma or general education degree (GED).
  • Three months’ cash handling experience and/or training in a customer service environment; or equivalent combination of education

Member Service Representative I (Call Center Representative)
Part- Time – 19 hours per week
Non-Exempt

Hours of Operation Are:
Monday – Friday, 7:00 am to 6:00 pm, Saturday, 9:00 a.m. to 5:00 pm. Must be available to work Saturdays. Shift Differential wages to be paid for Saturdays. Schedule may vary.

DESCRIPTION:
Entry level Member Service Representative position. Under limited supervision provides service to members requesting assistance via phone, fax, postal mail, and electronic communication.

DUTIES AND RESPONSIBILITIES:

  • Prepare and process transaction requests including withdrawals, transfers, stop payments, loan payments and closing/opening accounts.
  • Respond to all member inquiries and requests such by resolving the member’s needs personally or by referring the member to the appropriate department or individual.
  • Assist members with general credit union information related to rates, deposit and loan products, and all services provided.
  • Update member profile information as requested.
  • Engage in “chat” conversations with members or non-members via Internet.
  • Cross-sell all credit union products and services.
  • Process incoming and interoffice mail.
  • Complete all training as required by FCFCU.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other duties as delegated by management.

Supervisory Responsibilities: This job has no supervisory responsibilities

QUALIFICATIONS AND REQUIREMENTS:

High school diploma or general education degree (GED). Minimum six months customer service experience and/or training; or equivalent combination of education, experience or training. Financial institution experience preferred.

 


Policy and Procedure Specialist
Full-time
Non-Exempt
Full Range of Benefits

DESCRIPTION:
Responsible for the design, maintenance, and development of Credit Union operational policies and procedures.

DUTIES AND RESPONSIBILITIES:

  • Responsible for the overall design, maintenance, and development of the Credit Union’s operational policies and procedures, including reference guides and how-to manuals.
  • Participates in project teams to ensure all new and existing policies and procedures are developed/amended and implemented timely.
  • Works in partnership with management to determine, create, and finalize policy and procedure needs and requirements.
  • Works in partnership with subject matter experts to understand products and/or procedures.
  • Edits, standardizes, or revise material prepared by other Credit Union employees as it related to operational policies and procedures.
  • Participates in new product implementation, technology installation, system upgrades/testing and quality assurance functions as it relates to operational policies and procedures.
  • Maintains awareness of changes and developments in laws and regulations that pertain to organizational policies and procedures and analyzes the changes and developments as to the affect on the Credit Union and makes changes to policy and procedure as necessary.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.
     

Supervisory Responsibilities: This job has no supervisory responsibilities.

QUALIFICATIONS AND REQUIREMENTS:

  • AA degree or two years’ related experience and/or training.
  • Or equivalent combination of education, experience, and training.
  • Financial institution experience preferred.

Training Manager
Full Time
Exempt
Full Range of Benefits

DESCRIPTION:
Responsible for the design, implementation, and delivery of the Credit Union’s staff training and development programs including tailoring the training program towards maintaining and increasing the quality of service to the members. Also responsible for the development and maintenance of operational policies and procedures.

DUTIES AND RESPONSIBILITIES:

  • Plans, organizes, directs and controls the activities and staff involved in the development, implementation and delivery of personnel training and development programs.
  • Conducts research to assess training needs/requirements.
  • Conducts research to assess policy and procedure needs/requirements.
  • Responsible for developing and maintaining operations policies and procedures, and organization-wide training programs.
  • Develops criteria to measure policy, procedure, and training effectiveness.
  • Formulates training policies and schedules based on knowledge of identified training needs, annual goals, or changes in products, procedures, or service.
  • Researches and selects outside resources to assist with training in specialized areas.
  • Regularly reports to management the results of training efforts in such areas as increased productivity, employee retention, and employee morale.
  • Keeps abreast of latest developments in the training field and applies them to the Credit Union’s training efforts where appropriate.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.

Supervisory Responsibilities:
Directly supervises 2-5 employees in the Training Department. Manages and carries out supervisory responsibilities in accordance with the Credit Union’s policies, procedures and applicable laws and regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning, directing and evaluating work; conducting performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems. Shares responsibility for excellence in member service through staffing, training, coaching, and leading by example.

QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor’s degree (B.A.) in Education, Human Resources, Communications or a related field from four-year college or university.
  • Or two to four years’ related experience and/or training; or equivalent combination of education, experience and training.
  • Must have at least two years management/supervision or related experience. Experience in financial institution preferred.
  • Knowledge of financial services preferred.

Training Specialist - Operations
Full-time
Non- Exempt
Full Range of Benefits


DESCRIPTION:

Responsible for conducting overall training and educational programs for Operations staff, as well as organization wide.

DUTIES AND RESPONSIBILITIES:

  • Conduct training and educational programs for staff.
  • Responsible for systems training as well as policies and procedures.
  • Evaluate effectiveness of training and educational programs and make recommendations to enhance programs.
  • Develop new training or educational programs as needed or requested.
  • Assists with special projects as requested.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities.  

QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor’s degree in Human Resources, Education, Communications, or related field.
  • Or one to two years’ related experience and/or training; or equivalent combination of education, experience, and training.
  • Financial institution experience preferred.

Training Specialist - Platform
Full-time
Non- Exempt
Full Range of Benefits

DESCRIPTION:
Responsible for conducting overall training and educational programs for Platform staff, as well as organization wide.

DUTIES AND RESPONSIBILITIES:

  • Conduct training and educational programs for staff.
  • Responsible for systems training as well as policies and procedures.
  • Evaluate effectiveness of training and educational programs and make recommendations to enhance programs.
  • Develop new training or educational programs as needed or requested.
  • Assists with special projects as requested.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities.  

QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor’s degree in Human Resources, Education, Communications, or related field.
  • Or one to two years’ related experience and/or training; or equivalent combination of education, experience, and training.
  • Financial institution experience preferred.

 Teller I
Part-Time - No Benefits

 

DESCRIPTION:
Under limited supervision provides a wide variety of assigned teller tasks associated with the processing of member transactions such as deposits, withdrawals, loan payments, posting of transactions, money orders, cashiers' checks, Credit Union checks, and travelers checks either in-branch or mail.

DUTIES AND RESPONSIBILITIES:

  • Receives checks and cash for deposit, verifies amount, and examines checks for proper endorsements.
  • Verifies authenticity of all negotiable items. 
  • Accepts cash and checks for credit to appropriate member loan. 
  • Cashes checks and pays out cash after verification of signatures and member balances. 
  • Enters members' transactions into computer to record transactions and issues computer generated receipts. 
  • Maintains all forms for transactions when necessary. 
  • Receives, processes, sorts, and distributes all incoming and outgoing courier and U. S. mail, if required. 
  • Maintains all mail-related logs and records. 
  • Places hold on accounts for uncollected funds as required. 
  • Obtains and verifies cash from Teller Cash Dispatch (TCD) unit, vault teller, or vault as needed. 
  • Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen; stores cash drawer. 
  • Explains, promotes, or sells products or services such as travelers’ checks, money orders, Credit Union checks, and other credit union products or services meeting members’ needs.  
  • Accepts updated member information as needed or as requested by members. 
  • Handles member research by determining the member’s need, completing research forms and forwarding to the proper department. 
  • Assist member with safe deposit boxes, if required. 
  • Assists with support functions including answering phones, filing, mailroom duties, and other miscellaneous projects. 
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered. 
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety. 
  • Perform all other related duties as assigned.   

    QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or general education degree (GED)
  • Three months' cash handling experience and/or training in a customer service environment; or equivalent combination of education, experience or training.
  • Financial institution experience preferred.  

  

How to Apply:
Please send resume and cover letter to:
Fresno County Federal Credit Union
Human Resources
P. O. Box 8027
Fresno, CA 93747

Or email us

Applications may be obtained at any of our locations

 


 

 

 





 

 

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