Careers

 

Careers 

Employment Opportunities

At FCFCU, a $400+million financial institution serving a membership base of more than 50,000 people, we are growing strong. We know that quality member service can only be provided by quality employees. As such, we are always seeking career-minded and team-oriented individuals to join the FCFCU team.

In addition to competitive salaries, FCFCU generously offers a wide range of benefits in addition to those mandated by law. Full-Time employees receive pay during the observed holidays. FCFCU observes 10 holidays each year. The following benefit programs, provided by FCFCU, are available to eligible employees:

  • Medical, Dental and Vision Insurance
  • Long-Term Disability
  • Group Life Accidental Death & Dismemberment
  • 401K Retirement Plan
  • Defined Benefit Pension Plan
  • Vacation Leave
  • Sick Leave
  • Bereavement Leave
  • Cafeteria - Section 125 Plan
  • Credit Union Membership
  • Employee Assistance Program

Disclaimer: The information provided herein regarding benefit eligibility is subject to change at the sole discretion of Fresno County Federal Credit Union with or without prior notice.


Current Opportunities:

 

Branch Support Specialist – Branch Operations Help Desk
Back-office position
Full-Time
Non-Exempt
Full Range of Benefits

DESCRIPTION:
Under the direction of the Branch Operations Director, the incumbent is responsible for implementing operational controls, reviewing operational activities, developing procedures to improve efficiency/insure consistency, and provide quality assurance to the daily operations of the Branches, Member Service and Branch Support/Loss Prevention Departments.

DUTIES AND RESPONSIBILITIES:

  • Serves as primary contact for operational and security questions.
  • Maintains sufficient knowledge of all operational activities to make sound decisions and support daily operations.
  • Provide assistance and problem resolution for escalated member situations.
  • Provide approval on membership exceptions by utilizing sound decision-making and proper overrides.
  • Recommends new operational policies and procedures, as well as recommends updates to existing operational policies and procedures.
  • Assists Branch Operations Director with system updates and new product testing.
  • Reviews and files SAR and CTR batches.
  • Process biweekly FinCEN(314)a searches.
  • Review monthly certification documentation.
  • Act as system administrator for WireXchange, TranZact, Callipay, and other assigned systems. Provide new user set-up and password resets as required.
  • Identifies and researches accounts and related cross accounts that pose a risk of loss to the credit union.
    • Gathers and analyzes information.
    • Makes decisions and implements actions necessary to avoid losses whenever possible.
    • Communicates with staff regarding such accounts/members.
  • Serves as a loss prevention resource, providing telephone support and advice to personnel.
  • Monitors Courtesy Pay account activity; taking appropriate action to revoke, close account, and charge off within designated timeframe.
  • Handles collection efforts for overdrawn accounts.
    • Attempt to make contact with members to obtain repayment arrangement.
    • Maintain system account stop codes/alerts to inform the front line when handling member transactions.
    • Make recommendation for Fresh Start Loan when appropriate.
  • Utilize various reports to identify suspicious deposit or fraud activity on member accounts. Take appropriate action to reduce/eliminate potential loss.
  • Reviews FraudFinder Alerts and Scam Alerts and act on these alerts as appropriate.
  • Reviews/audits new account documentation including imaged signature card. Audit ID Verify and OFAC override conditions to insure compliance with Patriot Act and CIP requirements.
  • Reviews/audits/establishes online and/or CUDL memberships as required.
  • Assist with lost checkbook processing.
  • Analyzes operational reports and submits activity reports as required.
  • Reviews forgery claims.
  • Processes account charge-offs when appropriate.
  • Ensures proper credit of any recovered funds.
  • Files CUMIS claims for losses related to forgeries, fraudulent check deposits, plastic card losses, and other miscellaneous losses that are covered through bonding.
  • Prepares write-off of deductibles on forgery claims.
  • Documents action taken concerning fraud and maintains fraud files.
  • Ensure compliance with the Identity Theft Prevention Program by understanding, detecting, and responding to red flags. Also, assist members who have been victimized by identity theft.
  • Ensure compliance with Elder Abuse Prevention Program by understanding and detecting elder abuse situations. Submit report to proper law enforcement agencies.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.
  • Supervisory Responsibilities: This job has no supervisory responsibilities.

QUALIFICATIONS AND REQUIREMENTS:

  • High school diploma or equivalent.
  • A minimum of three to five years of experience in a variety of financial institution positions (branch office and back office), that will have served to raise awareness of the many ways in which a financial institution or its members/customers may suffer a loss. This awareness must include an understanding of the check-clearing process as it relates to deposits, returns, collection items, and ATM processing.
  • Basic understanding of the UCC, as it applies to check processing; Reg CC, Reg E, in particular and other Regs in general is required.

 

Member Service Representative I (Call Center Representative)
Part-Time – 19 hours per week
Non-Exempt

Hours of Operation Are:
Monday – Friday, 7:00 a.m. to 6:00 p.m., and Saturday, 8:45 a.m. to 5:15 p.m, Must be available to work Saturday. Shift Differential wages to be paid for Saturday. Schedules may vary.

DESCRIPTION:
Entry level Member Service Representative Position. Under limited supervision provides service to members requesting assistance via phone, fax, postal mail, and electronic communication.

DUTIES AND RESPONSIBILITIES:

  • Prepare and process transaction requests including withdrawals, transfers, stop payments, loan payments and closing/opening accounts.
  • Respond to all member inquiries and requests such by resolving the member’s needs personally or by referring the member to the appropriate department or individual.
  • Assist members with general credit union information related to rates, deposit and loan products, and all services provided.
  • Update member profile information as requested.
  • Engage in “chat” conversations with members or non-members via Internet.
  • Cross-sell all credit union products and services.
  • Process incoming and interoffice mail.
  • Complete all training as required by FCFCU.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other duties as delegated by management. Supervisory Responsibilities: This job has no supervisory responsibilities

     

QUALIFICATIONS AND REQUIREMENTS:

  • High school diploma or general education degree (GED).
  • Minimum six months customer service experience and/or training; or equivalent combination of education, experience or training.
  • Financial institution experience preferred.

 

Business/Programmer Analyst
Full Time
Non-Exempt
Full Range of Benefits

 

Description:
This position is responsible for accessing, generating, and providing information to help analyze our products and services; review data from various systems to generate historic trend reports and future growth strategies; provide technical support and training to staff members.

DUTIES AND RESPONSIBILITIES: include the following:
Business Analyst:

  • Performs research, quantitative analysis, modeling, and financial analysis on assigned projects.
  • Supports and/or performs research and analysis on products and services offered by the credit union.
  • Summarizes findings, developing recommendations and presenting analyses to management in a clear, concise, and actionable format.
  • Supports development of strategies and actions to increase revenues, and reduce expenses.
  • Works collaboratively with the management team and other employees to achieve organizational objectives.
  • Maintains knowledge and understanding of products and services offered by the credit union.
  • Acts as special projects lead for ad hoc projects as needed.
Programmer Analyst:
  • Oversee data management of the data warehouse and supports user security.
  • Develop and document database architecture for integrating different products so they work properly together, such as modifying databases, tables, and views.
  • Monitor, supervise and test upgrades and patches to database systems and database tools.
  • Participate with the installation and testing of updates and new products which impact the databases.
  • Review project requests describing database user needs to estimate time and cost required to accomplish project.
  • Develop database utilities and automated reporting, including creating scripts for task automation.
  • Analyze performance requirements and assist with optimizing databases for efficiency.
  • Evaluate and recommend new database technologies.
  • Identify and evaluate industry trends in database systems to serve as a source of information and advice for upper management.
  • Confers with appropriate users to determine corrections and/or development of software. Ensures changes are tested, accurate, and functioning properly.
  • Keeps technically current on each upgrade to Windows Server, SQL Database, Crystal, Access, Sybase, MS Office, Visual Basic, Network administrative skills, and other appropriate systems.
  • Conducts and coordinates the analysis, design and implementation of computer based information systems to meet user requirements.
  • Assists in the preparation of costs analyses and justifications of data processing systems.
  • Conducts detailed analysis of defined systems specifications and develops all levels of documentation.
  • Conducts a full range of programming tasks including program design, program coding, debugging and documentation for a variety of general applications programs including data manipulation, input and output routines reflecting a variety of equipment configurations.
  • Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
  • Expand or modify system to serve new purposes or improve work flow.
  • Assist when needed to train staff and users to work with computer systems and programs.
  • Exercises awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensures compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Performs all other related duties as assigned.

Supervisory Responsibilities: This job has no supervisory responsibilities.

QUALIFICATIONS AND REQUIREMENTS:

  • Bachelors degree from four-year college or university in Computer Science, Business, or related field.
  • Or three to five year’s related experience and/or training; or equivalent combination of education and experience.
  • Five years systems analysis/programming activities in a business environment preferred.
  • Financial institution experience preferred.

 Teller I
Part-Time - No Benefits

 

DESCRIPTION:
Under limited supervision provides a wide variety of assigned teller tasks associated with the processing of member transactions such as deposits, withdrawals, loan payments, posting of transactions, money orders, cashiers' checks, Credit Union checks, and travelers checks either in-branch or mail.

DUTIES AND RESPONSIBILITIES:

  • Receives checks and cash for deposit, verifies amount, and examines checks for proper endorsements.
  • Verifies authenticity of all negotiable items. 
  • Accepts cash and checks for credit to appropriate member loan. 
  • Cashes checks and pays out cash after verification of signatures and member balances. 
  • Enters members' transactions into computer to record transactions and issues computer generated receipts. 
  • Maintains all forms for transactions when necessary. 
  • Receives, processes, sorts, and distributes all incoming and outgoing courier and U. S. mail, if required. 
  • Maintains all mail-related logs and records. 
  • Places hold on accounts for uncollected funds as required. 
  • Obtains and verifies cash from Teller Cash Dispatch (TCD) unit, vault teller, or vault as needed. 
  • Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen; stores cash drawer. 
  • Explains, promotes, or sells products or services such as travelers’ checks, money orders, Credit Union checks, and other credit union products or services meeting members’ needs.  
  • Accepts updated member information as needed or as requested by members. 
  • Handles member research by determining the member’s need, completing research forms and forwarding to the proper department. 
  • Assist member with safe deposit boxes, if required. 
  • Assists with support functions including answering phones, filing, mailroom duties, and other miscellaneous projects. 
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered. 
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety. 
  • Perform all other related duties as assigned.   

    QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or general education degree (GED)
  • Three months' cash handling experience and/or training in a customer service environment; or equivalent combination of education, experience or training.
  • Financial institution experience preferred.  

  

How to Apply:
Please send resume and cover letter to:
Fresno County Federal Credit Union
Human Resources
P. O. Box 8027
Fresno, CA 93747

Or email us

Applications may be obtained at any of our locations

 


 

 

 





 

 

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