Careers

 

Careers 

Employment Opportunities

At FCFCU, a $400+million financial institution serving a membership base of more than 50,000 people, we are growing strong. We know that quality member service can only be provided by quality employees. As such, we are always seeking career-minded and team-oriented individuals to join the FCFCU team.

In addition to competitive salaries, FCFCU generously offers a wide range of benefits in addition to those mandated by law. Full-Time employees receive pay during the observed holidays. FCFCU observes 10 holidays each year. The following benefit programs, provided by FCFCU, are available to eligible employees:

  • Medical, Dental and Vision Insurance
  • Long-Term Disability
  • Group Life Accidental Death & Dismemberment
  • 401K Retirement Plan
  • Defined Benefit Pension Plan
  • Vacation Leave
  • Sick Leave
  • Bereavement Leave
  • Cafeteria - Section 125 Plan
  • Credit Union Membership
  • Employee Assistance Program

Disclaimer: The information provided herein regarding benefit eligibility is subject to change at the sole discretion of Fresno County Federal Credit Union with or without prior notice.


Current Opportunities:


  

Financial Service Officer I - 30-hour Full Time
Non-Exempt
Salary Range: $15.50 - $25.84/hour
Full Range of Benefits

DESCRIPTION:
Under limited supervision provides counsel to new and exsisting members in regards to all credit union products, services, and investment opportunities and assists in the establishment of such.

DUTIES AND RESPONSIBILITIES:
 

  • Uncover and identify financial needs of members and prospects.
  • Make product and service recommendations to members based on profile and needs analysis with special emphasis on providing members with personal financial counseling and lending services.
  • Meet new account and loan goals as assigned by branch management.
  • Open all types of deposit accounts offered by the credit union and originate consumer loan products. Position may include limited lending authority.
  • Promote and open loan cross-service products and services including, but not limited to, debt protections, mechanical breakdown insurance, GAP, Autoland and MFS referrals based on members’ needs.
  • Interview loan applicants, originate and review loan applications and supporting documentation.
  • Manage member portfolios, service relationships, and identify cross-service opportunities with existing members.
  • Maintain ongoing relationship with members including follow-up calls and correspondence.
  • Develop and maintain relationships with business partners such as Mortgage Loan Officers, and Members Financial Services Representatives and Centralized Lending. Refer members to them when appropriate for additional services.
  • Maintain sufficient product/service knowledge to consistently practice “needs-based” selling to members.
  • Promote new programs and distribute literature to interested members.
  • Follow credit union policies and procedures regarding use of Qualifile and ChexSystems to minimize risk of financial loss to the credit union while establishing new accounts.
  • Provide prompt, quality member service.
  • Perform wide range of services including, but not limited to, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, fraud claims, check ordering, temporary check issuance, ATM maintenance/issuance), and problem resolution.
  • May handle cash transactions; must balance cash drawer daily.
  • Provides support to branch management and tellers as needed.
  • Supports branch management in credit union promotions and attaining branch goals.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or general education degree (GED).
  • Minimum one-year experience and/or training in customer service/sales; or equivalent combination of education, experience or training.
  • Cash handling experience preferred.
  • Financial institution experience preferred.
  • Knowledge of financial institution products and service preferred.

Vice President Branch Operations
Exempt Status
Salary commensurate with experience
Full Range of Benefits


DESCRIPTION:
Plans, directs, organizes and controls the Branch operations and telephone service network. Develops, implements, and maintains systems and procedures to ensure accomplishment of objectives related to growth, profitability, risk, quality, member service, and personnel development.

DUTIES AND RESPONSIBILITIES:
 

  • Develops and plans operational objectives, services and programs which will implement policies, objectives, and strategic plan of the credit union.
  • Reviews branch operating and lending activities and develops methods and procedures to improve effectiveness and response to members’ needs.
  • Leads in the development, coordination and implementation of branch training programs to ensure the greatest staff efficiency and accuracy.
  • Formulates, reviews, and implements policies and procedures relating to branch operations.
  • Allocates overall goals to the branches as appropriate, monitors branch attainment, coaches and assists managers for effectiveness.
  • Prepares, administers, and monitors the collective budgets of the branches and identifies potential problems and opportunities and plans contingent actions.
  • Plans, develops, recommends and implements new products and services.
  • Provides suggestions, guidance, and support in the co-ordination and installation of new products and services as well as the revision of existing products and services.
  • Develops a written plan each year for the branch network, supporting the Strategic Plan and Marketing Plan of the Credit Union, including specific plans for each branch.
  • Develops and prepares periodic reports to the Executive Vice President and President/CEO regarding department activity.
  • Supports President/CEO and other Senior Management in communicating and carrying out the Strategic Plan of the Credit Union.
  • Keeps Senior Management informed of issues or concerns surrounding Operations.
  • Responsible for promoting the Credit Union Industry through support of its mission and ideals.
  • Implements and monitors procedures to identify suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.
Supervisory Responsibilities :
Oversees supervision of employees in the Branches and Member Services. Manages and carries out supervisory responsibilities in accordance with the Credit Union’s policies, procedures and applicable laws and regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning, directing and evaluating work; conducting performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems. Shares responsibility for excellence in member service through staffing, training, coaching, and leading by example.


QUALIFICATIONS AND REQUIREMENTS:

Bachelor’s degree (B.A.) from four-year college or university; or five to seven years’ related experience and/or training; or equivalent combination of education, experience and training. Must have at least five years management experience.


 

Branch Operations Supervisor
Non- Exempt
Salary Range: $21.27 - $35.46/hour
Full Range of Benefits

DESCRIPTION:
Assists Branch Manager in all phases of branch functions. Manages and supports the overall operations, efficiency, and productivity of the branch; the adherence to Credit Union policies and procedures; audit and compliance requirements; and member-service standards.

DUTIES AND RESPONSIBILITIES:

  • Manages and coordinates the daily activities of the teller staff.
  • Shares responsibility for achievement of branch goals.
  • Maintains sufficient knowledge of products and services, policies, procedures, and compliance, to make sound decisions involving daily operations.
  • Responsible for coordinating and insuring satisfactory completion of mandatory quarterly and annual compliance courses for all staff.
  • Assists with the organization and presentation of staff meetings.
  • Keeps Branch Manager informed of situations relating to risk management and loss prevention.
  • Responsible for monthly audits of negotiable items and other certifications as required by Credit Union policy.
  • Responsible for satisfactory internal audits, with minimal or no exception items.
  • Assists with training and promotion of “needs-based” selling with staff.
  • Responsible for maintenance of cash limitations.
  • Reviews and resolves out-of-balance conditions in a timely manner and maintains staff-balancing records.
  • Assists with the implementation and compliance of all operations policies and procedures.
  • Responsible for compliance of overall branch security, related training, and daily duties such as opening/closing, alarms, key control, and security equipment.
  • Researches and resolves all member issues and complaints.
  • Assists in the provision of daily maintenance and repairs of the branch facility and equipment; works directly with vendors for repairs and contract services.
  • Assumes responsibility of Branch Manager in the absence of the Branch Manager.
  • May supervise platform staff in the absence of the Financial Service Supervisor and/or the Branch Manager.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.
Supervisory Responsibilities:
  • Directly supervises 2-17 employees in the Branch. Manages and carries out supervisory responsibilities in accordance with the Credit Union’s policies, procedures and applicable laws and regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning, directing and evaluating work; conducting performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems. Shares responsibility for excellence in member service through staffing, training, coaching, and leading by example.
QUALIFICATIONS AND REQUIREMENTS:
  • Associate’s degree (A.A.) or equivalent from two-year college or technical school; or one to two years’ related experience and/or training; or equivalent combination of education, experience and training.
  • Credit Union or similar financial institution experience preferred.
  • Cash handling experience preferred.
  • Manager or Supervisor experience preferred.

IRA Specialist (Tech. Ops. Specialist II)
Non-Exempt
Salary Range: $18.75 - $31.25
Full Range of Benefits

DESCRIPTION:
Perform a wide variety of complex tasks associated with Technical Operations processes and procedures.

DUTIES AND RESPONSIBILITIES:

  • Responsible for all IRA processing and reporting.
  • Responsible for completing all IRA transactions; reviewing and approving in IRA Direct.
  • Responsible for knowledge of current IRA rules and regulations.
  • Responsible for ensuring all aspects of Share Draft processing is completed timely and ensuring exceptions are processed accurately.
  • Process cash letter adjustments from Federal Reserve.
  • Process adjustments from Catalyst and other institutions.
  • Process all Federal B notices timely.
  • Monitor and process all Share Draft fraud and comprised account claims and submit to Cumis.
  • Responsible for processing back up withholding.
  • Maintain Share Draft Watch List.
  • Prepare Share Draft General Ledger (GL) and reconciliation worksheets.
  • Provide technical and administrative support to the Technical Operations Department.
  • Responsible for the processing of the annual escheatment.
  • Responsible for responding to all member requests.
  • Responsible for all annual IRA tax reporting.
  • Process and/or verify incoming and outgoing wire transfers as required.
  • Maintain knowledge of financial institution rules and regulations.
  • Ability to perform other Technical Operations Department duties as assigned.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

  • High school diploma or general education degree (GED).
  • Three months’ related experience and/or training; or equivalent combination of education, experience or training.
  • Experience in financial institution preferred.
  • Knowledge of financial services preferred.
  • Knowledge of Spreadsheet software and Word Processing software.

Teller I
(Part-Time)
Non-Exempt
Salary Range: $10.82 - $18.03 / hr
No Benefits

DESCRIPTION:
Under limited supervision provides a wide variety of assigned teller tasks associated with the processing of member transactions such as deposits, withdrawals, loan payments, posting of transactions, money orders, cashiers' checks, Credit Union checks, and travelers checks either in-branch or mail.

DUTIES AND RESPONSIBILITIES:

  • Receives checks and cash for deposit, verifies amount, and examines checks for proper endorsements.
  • Verifies authenticity of all negotiable items. 
  • Accepts cash and checks for credit to appropriate member loan. 
  • Cashes checks and pays out cash after verification of signatures and member balances. 
  • Enters members' transactions into computer to record transactions and issues computer generated receipts. 
  • Maintains all forms for transactions when necessary. 
  • Receives, processes, sorts, and distributes all incoming and outgoing courier and U. S. mail, if required. 
  • Maintains all mail-related logs and records. 
  • Places hold on accounts for uncollected funds as required. 
  • Obtains and verifies cash from Teller Cash Dispatch (TCD) unit, vault teller, or vault as needed. 
  • Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen; stores cash drawer. 
  • Explains, promotes, or sells products or services such as travelers’ checks, money orders, Credit Union checks, and other credit union products or services meeting members’ needs.  
  • Accepts updated member information as needed or as requested by members. 
  • Handles member research by determining the member’s need, completing research forms and forwarding to the proper department. 
  • Assist member with safe deposit boxes, if required. 
  • Assists with support functions including answering phones, filing, mailroom duties, and other miscellaneous projects. 
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered. 
     Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety. 
  • Perform all other related duties as assigned.   
      QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or general education degree (GED)
  • Three months' cash handling experience and/or training in a customer service environment; or equivalent combination of education, experience or training.
  • Financial institution experience preferred.
      
 

 

How to Apply:
Please send resume and cover letter to:
Fresno County Federal Credit Union
Human Resources
P. O. Box 8027
Fresno, CA 93747

Or email us

Applications may be obtained at any of our locations

 

 

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