Careers

 

Careers 

Employment Opportunities

At FCFCU, a $400+million financial institution serving a membership base of more than 50,000 people, we are growing strong. We know that quality member service can only be provided by quality employees. As such, we are always seeking career-minded and team-oriented individuals to join the FCFCU team.

In addition to competitive salaries, FCFCU generously offers a wide range of benefits in addition to those mandated by law. Full-Time employees receive pay during the observed holidays. FCFCU observes 10 holidays each year. The following benefit programs, provided by FCFCU, are available to eligible employees:

  • Medical, Dental and Vision Insurance
  • Long-Term Disability
  • Group Life Accidental Death & Dismemberment
  • 401K Retirement Plan
  • Defined Benefit Pension Plan
  • Vacation Leave
  • Sick Leave
  • Bereavement Leave
  • Cafeteria - Section 125 Plan
  • Credit Union Membership
  • Employee Assistance Program

Disclaimer: The information provided herein regarding benefit eligibility is subject to change at the sole discretion of Fresno County Federal Credit Union with or without prior notice.


Current Opportunities:



 

Financial Service Officer-CUDL
30-40 hours per week

Non-Exempt
Full Range of Benefits

DESCRIPTION:
Under limited supervision process all memberships as provided by CUDL.

DUTIES AND RESPONSIBILITIES:

  • Process all new membership reviews and transactions for CUDL memberships.
  • Perform risk reviews by reviewing loan application, credit report, Chex systems and Qualifile.
  • Contact new members as necessary to obtain additional information as required.
  • Mail new membership package, letter within 24 hours of opening a membership.
  • Monitor branch follow up on new membership assignments – aggregate responses from branch phone call to new members 21 days after booking the loan to ensure payment information is received and to conduct satisfactions survey regarding the vehicle and the loan process.
  • Provide management reports on new membership activity.
  • Assist in processing new memberships in the branches as needed.
  • Develop and maintain relationships with business partners such as Mortgage Loan Officers, LPL Financial Representatives and Centralized Lending. Refer members to them when appropriate for additional services.
  • Maintain sufficient product/service knowledge to consistently practice “needs-based” selling to members.
  • Provide back-up support to Branch Support Specialists.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities

QUALIFICATIONS AND REQUIREMENTS:

  • High school diploma or general education degree (GED).
  • Minimum one-year experience and/or training in customer service/sales; or equivalent combination of education, experience or training.
  • Financial institution experience preferred.
  • Knowledge of financial institution products and service preferred.

 

Branch Manager
Exempt
Full Range of Benefits

DESCRIPTION:
Retains full responsibility for planning, directing, organizing, and controlling the operational activities and staff of the branch, as well as adherence to credit union policies and procedures, audit and compliance requirements, and member service standards.

DUTIES AND RESPONSIBILITIES:

  • Ensures the application and compliance with established operating policies and procedures of the credit union.
  • Responsible for achievement of annual deposit and /or membership goals, if assigned.
  • Responsible for achievement of assigned loan production goals, if assigned.
  • Maintains sufficient knowledge regarding loan policies, procedures, and compliance to make sound decisions, minimize credit union risk, and support branch loan staff in daily loan operations.
  • Ensures member service quality and adherence to credit union service standards by training, reinforcing, monitoring and setting a personal example. Acceptable level of valid member complaints regarding service is no more than 2 per branch per Quarter.
  • Works with Operations and Financial Services Supervisors, or other designated staff, to determine appropriate staffing schedules to accommodate not only usual member traffic, but “peak period” and staff vacation times as well.
  • Consistently promotes “needs-based” selling for branch staff. Trains, initiates branch rewards, and monitors results on a regular basis.
  • Communicates regularly with staff to keep them abreast of branch results, changes to credit union policies and procedures, credit union philosophy etc. Encourages staff input and ideas.
  • Creates a positive branch environment through effective communication, small rewards and appreciation, and solicitation of staff ideas. Measurement should be reflective in overall morale, member service results, lower turnover, and exit interviews.
  • Stays aware of all operations and new account activity and assists as necessary.
  • Implements new policies and procedures as directed by Senior Management.
  • Completes periodic reports as required by the Executive Vice President in a timely, accurate and detailed manner.
  • Responsible for overall branch security including required security training (following policy timeframes), as well as daily duties such as opening/closing procedures, alarms, and key control.
  • Handles difficult member service situations / complaints. Finds solutions, whenever possible, without escalating to next level management. Approves exceptions outside of other staff approval limits.
  • Responsible for satisfactory audits with minimal or no exceptions.
  • Keeps the Executive Vice President informed about situations that might cause risk or loss to the credit union, as well as any other areas needing attention or recognition.
  • Works on special projects and project committees as requested by Executive Vice President.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.

Supervisory Responsibilities:

Directly supervises 10-20 employees in the Branch Operations Department. Manages and carries out supervisory responsibilities in accordance with the Credit Union’s policies, procedures and applicable laws and regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning, directing and evaluating work; conducting performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems. Shares responsibility for excellence in member service through staffing, training, coaching, and leading by example.

QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor’s degree (B.A.) from four-year college or university; or five to seven years’ related financial institution experience and/or training; or equivalent combination of education, experience and training.
  • Must have at least three years management/supervisory experience.
  • Knowledge of compliance and regulatory issues surrounding branch operations and consumer lending required.
  • Credit Union experience preferred.

 

Financial Service Officer II
Madera Branch
Non-Exempt
Full Range of Benefits

DESCRIPTION:

Under limited supervision provides counsel to new and existing members in regards to all credit union products, services, and investment opportunities and assists in the establishment of such.

DUTIES AND RESPONSIBILITIES:

  • Uncover and identify financial needs of members and prospects.
  • Make product and service recommendations to members based on profile and needs analysis with special emphasis on providing members with personal financial counseling and lending services.
  • Meet new account and loan origination goals as assigned by branch management.
  • Open all types of deposit accounts offered by the credit union.
  • Interview loan applicants, originate, review and underwrite loan applications and supporting documentation.
  • Position authority will usually include lending authority for credit grades A+, A, and B.
  • Evaluate loan applications and approve, decline, or counteroffer those that are within lending limits and in accordance with sound lending practices as set forth in policies, procedures, and guidelines.
  • Ability to communicate credit decisions to applicants and, if necessary, obtain additional loan information and documentation; prepare loans for approval and funding; sign loan documents and book loan to existing account.
  • Promote and open loan cross-service products and services including, but not limited to, Debt Protections, Mechanical Breakdown Insurance, GAP, Autoland and investment referrals based on members’ needs.
  • Manage member portfolios, service relationships, and identify cross-service opportunities with existing members.
  • Maintain ongoing relationship with members including follow-up calls and correspondence.
  • Develop and maintain relationships with business partners such as Mortgage Loan Officers, and Investment Services Representatives and Centralized Lending. Refer members to them when appropriate for additional services.
  • Maintain sufficient product/service knowledge to consistently practice “needs-based” selling to members.
  • Promote new programs and distribute literature to interested members.
  • Follow credit union policies and procedures regarding use of Qualifile and ChexSystems to minimize risk of financial loss to the credit union while establishing new accounts.
  • Provide prompt, quality member service.
  • Perform wide range of services including, but not limited to, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, fraud claims, check ordering, temporary check issuance, ATM maintenance/issuance), and problem resolution.
  • May handle cash transactions; must balance cash drawer daily.
  • Provide support to branch management, financial service staff, and tellers as needed.
  • Supports branch management in Credit Union promotions and attaining branch goals.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or general education degree (GED); two-year college degree preferred.
  • One year lending experience and/or training; or equivalent combination of education, experience or training.
  • Financial institution experience preferred.

 

Collections Supervisor (Member Solutions)
Non-Exempt
Full Range of Benefits

DESCRIPTION:
Responsible for the day to day operation, supervision, and coordination of the member solutions staff, as well as the overall collection effort.

DUTIES AND RESPONSIBILITIES:

  • Initiate effective telephone contact on delinquent accounts in Specialist workgroups. Determine reason for delinquency and educate member on proper payment process. Negotiate and establish repayment process within defined guidelines.
  • Maintain documentation in collection system notes on the collection process. Update XP system with new addresses, home, cell and work phone numbers and e-mail addresses as required.
  • In a timely manner order the extract/collect and analyze and maintain data regarding potential loss situations. This data will include, but is not limited to ordering credit bureaus, field visits, skip tracing data from various sources, property owner reports from approved databases, or other resources as required, or as directed.
  • Analyze each situation to determine the most appropriate product, service and /or course of action necessary to resolve the delinquency that is in the best interests of the credit union. Gather information from members to submit for the help programs available.
  • Prepare and recommend or review consumer loan workouts, UMAP, rewrites (existing loans or deficiency balances), modifications and or other approved acceptable methods of member assistance. Recommend accounts for our Consumer credit counseling service. Refer to the Executive Vice President Lending or his designated authority for review/approval as required.
  • Attend bankruptcy and small claims hearings related to the preservation of the loans or property securing our loans. Represent the credit union at creditor’s meetings in bankruptcy, including examination of members in these hearings.
  • Ensure delinquency notices are process daily by BDI and follow-up program is maintained.
  • Compile and maintain reports including but not limited to the Potential Loss, NCUA Bankruptcy and Foreclosure Abatement Committee reports.
  • Keep current with regulatory guidelines to ensure compliance with all standards set by applicable Federal and State agencies.
  • Identify and prepare accounts for charge off monthly and assignment to Recovery Specialist for collection, and as required approval of assignment of accounts to third parties for further collection action.
  • Research and help to resolve member complaints outside scope of Specialists and Assistants authority. Insure prompt and professional member service by staff.
  • Capable of performing duties of Member Solutions Specialists and Member Solutions Assistants as required.
  • Assume the responsibility of Member Solutions Manager, as assigned.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform other duties as assigned.
Supervisory Responsibilities:
Directly supervises 4-12 employees in the Member Solutions Department. Manages and carries out supervisory responsibilities in accordance with the Credit Union’s policies, procedures and applicable laws and regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning, directing and evaluating work; conducting performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems. Shares responsibility for excellence in member service through staffing, training, coaching, and leading by example.


QUALIFICATIONS AND REQUIREMENTS:

  • Associate’s degree (A.A.) or equivalent from two-year College or technical school.
  • Minimum 2 years collection experience or equivalent combination of education, experience and training.
  • Knowledge of the legal aspects of collections, bankruptcies, repossessions, and foreclosures required.
  • Experience in financial institution preferred.
  • Supervisory experience preferred.
  • Knowledge of the fundamentals of lending preferred.
  • Valid California drivers’ license.  

 

Teller I
(Part-Time)
No Benefits

 

DESCRIPTION:
Under limited supervision provides a wide variety of assigned teller tasks associated with the processing of member transactions such as deposits, withdrawals, loan payments, posting of transactions, money orders, cashiers' checks, Credit Union checks, and travelers checks either in-branch or mail.

DUTIES AND RESPONSIBILITIES:

  • Receives checks and cash for deposit, verifies amount, and examines checks for proper endorsements.
  • Verifies authenticity of all negotiable items. 
  • Accepts cash and checks for credit to appropriate member loan. 
  • Cashes checks and pays out cash after verification of signatures and member balances. 
  • Enters members' transactions into computer to record transactions and issues computer generated receipts. 
  • Maintains all forms for transactions when necessary. 
  • Receives, processes, sorts, and distributes all incoming and outgoing courier and U. S. mail, if required. 
  • Maintains all mail-related logs and records. 
  • Places hold on accounts for uncollected funds as required. 
  • Obtains and verifies cash from Teller Cash Dispatch (TCD) unit, vault teller, or vault as needed. 
  • Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen; stores cash drawer. 
  • Explains, promotes, or sells products or services such as travelers’ checks, money orders, Credit Union checks, and other credit union products or services meeting members’ needs.  
  • Accepts updated member information as needed or as requested by members. 
  • Handles member research by determining the member’s need, completing research forms and forwarding to the proper department. 
  • Assist member with safe deposit boxes, if required. 
  • Assists with support functions including answering phones, filing, mailroom duties, and other miscellaneous projects. 
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered. 
     Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety. 

Perform all other related duties as assigned.   

QUALIFICATIONS AND REQUIREMENTS:

  • High school diploma or general education degree (GED)
  • Three months' cash handling experience and/or training in a customer service environment; or equivalent combination of education, experience or training.
  • Financial institution experience preferred.  

  

How to Apply:
Please send resume and cover letter to:
Fresno County Federal Credit Union
Human Resources
P. O. Box 8027
Fresno, CA 93747

Or email us

Applications may be obtained at any of our locations

 

 

Equal Housing Lender NCUA