Careers

 

Careers 

Employment Opportunities

At FCFCU, a $400+million financial institution serving a membership base of more than 50,000 people, we are growing strong. We know that quality member service can only be provided by quality employees. As such, we are always seeking career-minded and team-oriented individuals to join the FCFCU team.

In addition to competitive salaries, FCFCU generously offers a wide range of benefits in addition to those mandated by law. Full-Time employees receive pay during the observed holidays. FCFCU observes 10 holidays each year. The following benefit programs, provided by FCFCU, are available to eligible employees:

  • Medical, Dental and Vision Insurance
  • Long-Term Disability
  • Group Life Accidental Death & Dismemberment
  • 401K Retirement Plan
  • Defined Benefit Pension Plan
  • Vacation Leave
  • Sick Leave
  • Bereavement Leave
  • Cafeteria - Section 125 Plan
  • Credit Union Membership
  • Employee Assistance Program

Disclaimer: The information provided herein regarding benefit eligibility is subject to change at the sole discretion of Fresno County Federal Credit Union with or without prior notice.


Current Opportunities:

 

Operations Supervisor
Selma Branch
Full Time
Exempt
Full Range of Benefits

DESCRIPTION:
Assists Branch Manager in all phases of branch functions. Manages and supports the overall operations, efficiency, and productivity of the branch; the adherence to Credit Union policies and procedures; audit and compliance requirements; and member-service standards.

DUTIES AND RESPONSIBILITIES:

  • Manages and coordinates the daily activities of the teller staff.
  • Shares responsibility for achievement of branch goals.
  • Maintains sufficient knowledge of products and services, policies, procedures, and compliance, to make sound decisions involving daily operations.
  • Responsible for coordinating and insuring satisfactory completion of mandatory quarterly and annual compliance courses for all staff.
  • Assists with the organization and presentation of staff meetings.
  • Keeps Branch Manager informed of situations relating to risk management and loss prevention.
  • Responsible for monthly audits of negotiable items and other certifications as required by Credit Union policy.
  • Responsible for satisfactory internal audits, with minimal or no exception items.
  • Assists with training and promotion of “needs-based” selling with staff.
  • Responsible for maintenance of cash limitations.
  • Reviews and resolves out-of-balance conditions in a timely manner and maintains staff-balancing records.
  • Assists with the implementation and compliance of all operations policies and procedures.
  • Responsible for compliance of overall branch security, related training, and daily duties such as opening/closing, alarms, key control, and security equipment.
  • Researches and resolves all member issues and complaints.
  • Assists in the provision of daily maintenance and repairs of the branch facility and equipment; works directly with vendors for repairs and contract services.
  • Assumes responsibility of Branch Manager in the absence of the Branch Manager.
  • May supervise platform staff in the absence of the Financial Service Supervisor and/or the Branch Manager.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.
Supervisory Responsibilities: Directly supervises 2-17 employees in the Branch. Manages and carries out supervisory responsibilities in accordance with the Credit Union’s policies, procedures and applicable laws and regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning, directing and evaluating work; conducting performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems. Shares responsibility for excellence in member service through staffing, training, coaching, and leading by example.

QUALIFICATIONS AND REQUIREMENTS:

  • Associate’s degree (A.A.) or equivalent from two-year college or technical school;
  • Or one to two years’ related experience and/or training;
  • Or equivalent combination of education, experience and training.
  • Credit Union or similar financial institution experience preferred.
  • Cash handling experience preferred.
  • Manager or Supervisor experience preferred.

 

Financial Service Officer I – Personal Banker
Selma Branch
Full-time
Non-Exempt
Full Range of Benefits

DESCRIPTION:

Under limited supervision provides counsel to new and existing members in regards to all credit union products, services, and investment opportunities and assists in the establishment of such.

DUTIES AND RESPONSIBILITIES:

  • Uncover and identify financial needs of members and prospects.
  • Make product and service recommendations to members based on profile and needs analysis with special emphasis on providing members with personal financial counseling and lending services.
  • Meet new account and loan goals as assigned by branch management.
  • Open all types of deposit accounts offered by the credit union and originate consumer loan products. Position may include limited lending authority.
  • Promote and open loan cross-service products and services including, but not limited to, Debt Protections, Mechanical Breakdown Insurance, GAP, Autoland and investment referrals based on members’ needs.
  • Interview loan applicants, originate and review loan applications and supporting documentation.
  • Ability to communicate credit decisions to applicants and, if necessary, obtain additional loan information and documentation; prepare loans for approval and funding; sign loan documents and book loan to existing account.
  • Manage member portfolios, service relationships, and identify cross-service opportunities with existing members.
  • Maintain ongoing relationship with members including follow-up calls and correspondence.
  • Develop and maintain relationships with business partners such as Mortgage Loan Officers, and Investment Services Representatives and Centralized Lending. Refer members to them when appropriate for additional services.
  • Maintain sufficient product/service knowledge to consistently practice “needs-based” selling to members.
  • Promote new programs and distribute literature to interested members.
  • Follow credit union policies and procedures regarding use of Qualifile and ChexSystems to minimize risk of financial loss to the credit union while establishing new accounts.
  • Provide prompt, quality member service.
  • Perform wide range of services including, but not limited to, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, fraud claims, check ordering, temporary check issuance, ATM maintenance/issuance), and problem resolution.
  • May handle cash transactions; must balance cash drawer daily.
  • Provides support to branch management and tellers as needed.
  • Supports branch management in credit union promotions and attaining branch goals.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.
Supervisory Responsibilities: This job has no supervisory responsibilities.

QUALIFICATIONS AND REQUIREMENTS:

  • High school diploma or general education degree (GED).
  • Minimum one-year experience and/or training in customer service/sales; or equivalent combination of education, experience or training.
  • Financial institution experience preferred.

 

Member Solutions Assistant / Recovery Specialist (Collections Assistant)
Full Time
Non-Exempt
Full Range of Benefits

DESCRIPTION:
Perform necessary assignments in support of the collection of past due and written off accounts.

DUTIES AND RESPONSIBILITIES:

  • Assist credit union staff with collection questions and inquiries.
  • Research and analyze historical data on past due or written off accounts and accounts identified as high risk.
  • Contact members by telephone or letter to determine reason for delinquency and to educate member on proper payment process. Negotiate and establish repayment process within defined guidelines.
  • Process member credit card and check by phone payments through Calipay system.
  • Ascertain location of member through skip traces tools or other methods.
  • Maintain documentation in collection notes system on written off accounts and the collection process. Update XP system with new address and phone numbers as required.
  • Handle all recovery payments received, noting the member’s account on internal collection software and follow up of missed payments.
  • Assist Member Solutions Specialists in the preparation and submission to Loan Servicing of relief programs (UMAPS, Workouts, extensions, etc.) documentation.
  • Communicate and interact with law enforcement agencies, judicial departments, attorneys, and peer Member Solutions staff to minimize outstanding delinquent accounts.
  • Prepare documents to be assigned to third party for collection.
  • Process and distribute incoming department mail daily. Print and mail letters daily.
  • Order and monitor of field visits as requested and save results to collection system and field visit tracking file.
  • Assist with fraud investigations as needed.
  • May handle other issues such as bankruptcy, impounded vehicles, vehicle insurance claims, probate, judgments, and writs.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities.

QUALIFICATIONS AND REQUIREMENTS:

  • High school diploma or general education degree (GED).
  • Minimum one-year experience and/or training in a financial institution and/or collections experience;
  • Or equivalent combination of education, experience or training.
  • Financial institution experience preferred.

Branch Manager
Ashlan Blythe Branch
Exempt
Full Range of Benefits

DESCRIPTION:
Retains full responsibility for planning, directing, organizing, and controlling the operational activities and staff of the branch, as well as adherence to credit union policies and procedures, audit and compliance requirements, and member service standards.

DUTIES AND RESPONSIBILITIES:

  • Ensures the application and compliance with established operating policies and procedures of the credit union.
  • Responsible for achievement of annual deposit and /or membership goals, if assigned.
  • Responsible for achievement of assigned loan production goals, if assigned.
  • Maintains sufficient knowledge regarding loan policies, procedures, and compliance to make sound decisions, minimize credit union risk, and support branch loan staff in daily loan operations.
  • Ensures member service quality and adherence to credit union service standards by training, reinforcing, monitoring and setting a personal example. Acceptable level of valid member complaints regarding service is no more than 2 per branch per Quarter.
  • Works with Operations and Financial Services Supervisors, or other designated staff, to determine appropriate staffing schedules to accommodate not only usual member traffic, but “peak period” and staff vacation times as well.
  • Consistently promotes “needs-based” selling for branch staff. Trains, initiates branch rewards, and monitors results on a regular basis.
  • Communicates regularly with staff to keep them abreast of branch results, changes to credit union policies and procedures, credit union philosophy etc. Encourages staff input and ideas.
  • Creates a positive branch environment through effective communication, small rewards and appreciation, and solicitation of staff ideas. Measurement should be reflective in overall morale, member service results, lower turnover, and exit interviews.
  • Stays aware of all operations and new account activity and assists as necessary.
  • Implements new policies and procedures as directed by Senior Management.
  • Completes periodic reports as required by the Vice President Operations in a timely, accurate and detailed manner.
  • Responsible for overall branch security including required security training (following policy timeframes), as well as daily duties such as opening/closing procedures, alarms, and key control.
  • Handles difficult member service situations / complaints. Finds solutions, whenever possible, without escalating to next level management. Approves exceptions outside of other staff approval limits.
  • Responsible for satisfactory audits with minimal or no exceptions.
  • Keeps the Vice President Operations informed about situations that might cause risk or loss to the credit union, as well as any other areas needing attention or recognition.
  • Works on special projects and project committees as requested by the Vice President Operations.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned. Supervisory Responsibilities :
    Directly supervises 5-15 employees in the Branch Operations Department. Manages and carries out supervisory responsibilities in accordance with the Credit Union’s policies, procedures and applicable laws and regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning, directing and evaluating work; conducting performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems. Shares responsibility for excellence in member service through staffing, training, coaching, and leading by example.

     

QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor’s degree (B.A.) from four-year college or university;
  • Or five to seven years’ related financial institution experience and/or training;
  • Or equivalent combination of education, experience and training.
  • Must have at least three years management/supervisory experience.
  • Knowledge of compliance and regulatory issues surrounding branch operations and consumer lending required.
  • Credit Union experience preferred.

Teller I
Part-Time - No Benefits
Madera Branch

DESCRIPTION:
Under limited supervision provides a wide variety of assigned teller tasks associated with the processing of member transactions such as deposits, withdrawals, loan payments, posting of transactions, money orders, cashiers' checks, Credit Union checks, and travelers checks either in-branch or mail.

DUTIES AND RESPONSIBILITIES:

  • Receives checks and cash for deposit, verifies amount, and examines checks for proper endorsements.
  • Verifies authenticity of all negotiable items.
  • Accepts cash and checks for credit to appropriate member loan.
  • Cashes checks and pays out cash after verification of signatures and member balances.
  • Enters members' transactions into computer to record transactions and issues computer generated receipts.
  • Maintains all forms for transactions when necessary.
  • Receives, processes, sorts, and distributes all incoming and outgoing courier and U. S. mail, if required.
  • Maintains all mail-related logs and records.
  • Places hold on accounts for uncollected funds as required.
  • Obtains and verifies cash from Teller Cash Dispatch (TCD) unit, vault teller, or vault as needed.
  • Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen; stores cash drawer.
  • Explains, promotes, or sells products or services such as travelers’ checks, money orders, Credit Union checks, and other credit union products or services meeting members’ needs.
  • Accepts updated member information as needed or as requested by members.
  • Handles member research by determining the member’s need, completing research forms and forwarding to the proper department.
  • Assist member with safe deposit boxes, if required.
  • Assists with support functions including answering phones, filing, mailroom duties, and other miscellaneous projects.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other related duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or general education degree (GED)
  • Three months' cash handling experience and/or training in a customer service environment; or equivalent combination of education, experience or training.
  • Financial institution experience preferred.

     

    Member Service Representative I (Call Center Representative)
    Part-Time – 19 hours per week
    Non-Exempt

    Hours of Operation Are:
    Monday – Friday, 7:00 a.m. to 6:00 p.m., and Saturday, 8:45 a.m. to 5:15 p.m, Must be available to work Saturday. Shift Differential wages to be paid for Saturday. Schedules may vary.

    DESCRIPTION:
    Entry level Member Service Representative Position. Under limited supervision provides service to members requesting assistance via phone, fax, postal mail, and electronic communication.

    DUTIES AND RESPONSIBILITIES:

  • Prepare and process transaction requests including withdrawals, transfers, stop payments, loan payments and closing/opening accounts.
  • Respond to all member inquiries and requests such by resolving the member’s needs personally or by referring the member to the appropriate department or individual.
  • Assist members with general credit union information related to rates, deposit and loan products, and all services provided.
  • Update member profile information as requested.
  • Engage in “chat” conversations with members or non-members via Internet.
  • Cross-sell all credit union products and services.
  • Process incoming and interoffice mail.
  • Complete all training as required by FCFCU.
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered.
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety.
  • Perform all other duties as delegated by management. Supervisory Responsibilities: This job has no supervisory responsibilities 
     

    QUALIFICATIONS AND REQUIREMENTS:

  • High school diploma or general education degree (GED).
  • Minimum six months customer service experience and/or training; or equivalent combination of education, experience or training.
  • Financial institution experience preferred.

     

     Teller I
    Part-Time - No Benefits

     

    DESCRIPTION:
    Under limited supervision provides a wide variety of assigned teller tasks associated with the processing of member transactions such as deposits, withdrawals, loan payments, posting of transactions, money orders, cashiers' checks, Credit Union checks, and travelers checks either in-branch or mail.

    DUTIES AND RESPONSIBILITIES:

  • Receives checks and cash for deposit, verifies amount, and examines checks for proper endorsements.
  • Verifies authenticity of all negotiable items. 
  • Accepts cash and checks for credit to appropriate member loan. 
  • Cashes checks and pays out cash after verification of signatures and member balances. 
  • Enters members' transactions into computer to record transactions and issues computer generated receipts. 
  • Maintains all forms for transactions when necessary. 
  • Receives, processes, sorts, and distributes all incoming and outgoing courier and U. S. mail, if required. 
  • Maintains all mail-related logs and records. 
  • Places hold on accounts for uncollected funds as required. 
  • Obtains and verifies cash from Teller Cash Dispatch (TCD) unit, vault teller, or vault as needed. 
  • Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen; stores cash drawer. 
  • Explains, promotes, or sells products or services such as travelers’ checks, money orders, Credit Union checks, and other credit union products or services meeting members’ needs.  
  • Accepts updated member information as needed or as requested by members. 
  • Handles member research by determining the member’s need, completing research forms and forwarding to the proper department. 
  • Assist member with safe deposit boxes, if required. 
  • Assists with support functions including answering phones, filing, mailroom duties, and other miscellaneous projects. 
  • Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered. 
  • Ensure compliance with all safety, security and compliance programs including but not limited to BSA, AML, OFAC, Branch Security and Safety. 
  • Perform all other related duties as assigned.   

    QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or general education degree (GED)
  • Three months' cash handling experience and/or training in a customer service environment; or equivalent combination of education, experience or training.
  • Financial institution experience preferred.  
      

    How to Apply:
    Please send resume and cover letter to:
    Fresno County Federal Credit Union
    Human Resources
    P. O. Box 8027
    Fresno, CA 93747

    Or email us

    Applications may be obtained at any of our locations

     


     

     

     





     

 

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